Privacy Policy

1. Who We Are

Soft Pressure Ltd ("Soft Pressure", "we", "us", "our") operates the website at softpressurelondon.com and provides mobile massage therapy services across London. We are the data controller for the personal information we collect.

If you have any questions about this policy, contact us at [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

• Booking information: name, email address, phone number, home address, treatment preferences, and booking date/time.
• Payment information: processed securely via Stripe — we do not store your card details.
• Account information: email and password if you create a customer account.
• Therapist application information: name, contact details, CV, photo ID, right-to-work documents, and bank details submitted via our application form.
• Communications: messages you send us via email or our contact channels.

We also collect certain information automatically when you use our website, including IP address, browser type, pages visited, and referring URLs via Google Analytics (with your consent).

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings and payments.
• Send booking confirmations, reminders, and updates via email and SMS.
• Provide customer support and respond to enquiries.
• Manage therapist applications and onboarding.
• Improve our website and services through analytics.
• Comply with our legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to fulfil your booking and provide our services.
• Legitimate interests: to improve our services and communicate with you about your bookings.
• Legal obligation: to comply with applicable laws and regulations.
• Consent: for analytics cookies and marketing communications (where applicable).

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Therapists: your name, address, phone number, and treatment details are shared with the therapist assigned to your booking.
• Stripe: for secure payment processing.
• Twilio: for SMS booking notifications.
• Google Analytics: for anonymised website usage data (with your consent).
• Legal authorities: where required by law.

6. Data Retention

We retain booking records for up to 7 years for accounting and legal compliance purposes. Therapist application documents are retained for 12 months after a decision is made. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at [email protected].

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies to improve your experience on our website. Essential cookies are required for the site to function. Analytics cookies (Google Analytics) are only loaded after you provide consent via our cookie banner. You can withdraw consent at any time by clearing your browser cookies.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is processed exclusively through Stripe's PCI-DSS compliant infrastructure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us at [email protected].